Math to Machine

Refund & Cancellation Policy

Refund & Cancellation Policy

Effective: 2026-05-23. Last updated: 2026-05-23.

This Refund & Cancellation Policy applies to all paid subscriptions to Math to Machine (the "Platform"), operated by Math to Machine. We try to be straightforward: if you don't get value out of the Platform, we don't want to keep your money.

TL;DR — the honest summary

  • 7-day cooling-off period: full refund within 7 days of your first payment, no questions asked.
  • After 7 days: pro-rata refund only if the issue is on our side (extended outage, billing error, account locked due to our error).
  • Cancel anytime: ends auto-renewal (when we add it); your current period stays active until its end.

1. The 7-day cooling-off refund

Under Indian consumer-protection norms — and our own preference for not arguing about small amounts — we offer a 7-day cooling-off period from the moment you first pay for a subscription.

Within 7 days of your first paid subscription:

  • You can request a full refund, with no reason required.
  • We process the refund within 5-7 business days to the original payment method via Razorpay.
  • After processing, the funds typically land in your bank / card / UPI within an additional 3-5 business days, depending on your bank.

To request a 7-day refund: email support@{DOMAIN} from your registered email with the subject "Refund request" and your registered phone number.

On a 7-day refund, your Premium access ends the moment we receive the request, and your account drops back to the Free Learner tier. Your progress, projects, and tutor history are preserved.

2. After 7 days

After the 7-day window, refunds are issued only when:

  1. Our service has been substantially unavailable for an extended period (more than 7 consecutive days of outage that prevent you from using paid features).
  2. A billing error — you were charged the wrong amount, or charged twice for the same period.
  3. An account-access issue we caused — e.g. we mistakenly locked your account.
  4. Cancellation under DPDP Act provisions — if you withdraw consent for under-16 processing within the first 30 days of subscription.

For these cases the refund is pro-rata for the remaining unused period of your current subscription.

3. How to cancel

  • Stop using the Platform — there's no penalty for going dormant. Your Premium expires at the end of your current paid period and your account silently drops to Free Learner.
  • Close your account entirely — go to Settings → Account → "Delete my account", or email support@{DOMAIN}. Closing during a paid period does NOT automatically refund you (see §1 for the 7-day rule). Closing under DPDP grounds for under-16 within 30 days does (see §2.4).

We do not currently auto-renew subscriptions. Each paid period (1 month or 1 year) is a one-time purchase. When we add auto-renewal in a later version, cancellation will mean "don't renew next time" — your current period will still run to its end.

4. Refunds we do NOT issue

  • Partial refunds for unused content outside §2. We don't pro-rate "I only watched 4 lessons of 78" — paid means paid.
  • Refunds for forgotten / unused subscriptions beyond the 7-day window. Set a reminder if your yearly plan is coming up for renewal.
  • Refunds for change of mind after 7 days.
  • Refunds for school-cohort or B2B contracts are governed by the separate agreement signed with each institution.

5. Disputed charges

If you see a charge you don't recognise:

  1. Check first with anyone who might have used your account (family member, your parent if you're under 16).
  2. If still disputed, email support@{DOMAIN} within 30 days of the charge with the date, amount, and your registered email.
  3. We investigate and respond within 7 working days.
  4. If the charge is unauthorised (fraud), we issue a full refund and lock the account pending security review.

Please contact us BEFORE raising a chargeback with your bank or card issuer — chargebacks are slow, can lock your account, and often result in the wrong outcome for both of us. Direct refunds via Razorpay are usually faster.

6. Refund mechanics

  • All refunds are processed via Razorpay to the original payment method. We cannot refund to a different account.
  • Refund timelines: we process within 5-7 business days; your bank may take 3-5 additional business days to credit the funds.
  • You'll receive a confirmation email when the refund is processed and a separate notification when it lands (the latter is from your bank, not us).
  • Refunds are in INR. Currency-conversion losses (if any) are not refunded.

7. Contact

Refund requests: support@{DOMAIN} Billing questions: billing@{DOMAIN} Disputes: support@{DOMAIN} (please contact us before initiating a chargeback)

Our support hours: Monday-Friday, 10:00-18:00 IST. Phone: {COMPANY_PHONE} (limited hours).